The Information we collect
We collect information relating to you including name, address, phone number, e-mail address, credit/ debit card information (‘personal information’).
How and when do we collect your personal information?
When you provide information to us by:
registering on the Website for an online account or otherwise contact us to obtain information relating to us or our services,
communicating with us by phone, e-mail or otherwise, to place an order, complete a questionnaire or competition entry form
Information from other sources
We receive information from third parties we use in providing services to you from time to time (including delivery and address information from our carriers for example Royal Mail postal address checks and with Fedex and also service providers we use to process payments.
How we use your personal information
We use your personal information for the purpose(s) for which you provide it to us – including, for example, to:
respond to your enquiries,
handle orders, deliver items and process payments,
communicate with you about orders, products, services and promotional offers,
update our records
prevent or detect fraud or abuses of our Website,
analysis by us to improve the products and services we provide,
enable third parties to carry out the logistics and delivery of your items once you have placed an order
When do we share your personal information?
We only share your personal information with third parties where necessary for the following purposes:
we employ other companies to perform functions on our behalf including the delivery of orders and packages, sending customer communications (company newsletters), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes,
If you have consented we will send you relevant offers and news about our products and services. If you no longer want to receive such offers, please notify us by email [email protected]
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. When you visit our Website we send you a cookie.
Most websites contain cookies; they do not harm your computer or mobile device. Cookies need to be enabled in order to make the most out of our site, or to purchase anything online
We do not store sensitive personal information, but by enabling cookies, it will help you to stay signed in to your account, and allows you to continue shopping, after you have added items to your basket.
You can accept or decline ‘cookies’ by modifying the setting in your browser. Please note that if you disable ‘cookies’ you may not be able to use all the features of our Website.
How do we keep your information secure?
We employ security measures to prevent unauthorized access to information that we collect online and through POS. We use a secure online order form for all purchases made via the Website. All data transmitted via this form (including credit card details) is encrypted so it is transmitted securely.
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.
We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.
We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).
We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.
Revisions to this Privacy Statement
Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.
CHARBONNEL ET WALKER – LOYALTY PROGRAM T’S & C’s
How to Earn Points:
Earn points for every £ you spend at www.charbonnel.co.uk
Once you have accumulated 500 points, these can be redeemed for money off at the checkout. 500 points equals £5 towards your next purchase.
Once you reach the 500 points, you can save more points for a larger discount. Points are based on product value and do not include taxes or shipping fees.
Points will automatically be added to your account for purchases. Extra points will also be added by:
Following us on
Refer a friend and receive an extra ___ points
Members of the Charbonnel et Walker Rewards program are eligible to earn points. Sign up by creating an account. You must be signed into your account when making a purchase to receive points. Purchases made as a Guest will not earn points. You can sign up or sign into your Rewards account on www.charbonnel.co.uk/account or by clicking on the Rewards tab in the Navigation.
Unlock your points and use them towards purchases by signing into your account and placing items in your cart. Once you reach checkout, you will see a dropdown menu with the option to ‘Use My Points’. Click this to apply your points to your order.
Loyalty points cannot be redeemed for cash and are not eligible with other discounts and promotions.
Rewards can only be redeemed against online purchases made on www.charbonnel.co.uk. Points cannot be redeemed for cash or against Charbonnel et Walker products purchased at our own stores and concessions, other retailers or any offline orders.
Loyalty points are not valid or applicable to previous orders, sale or discounted goods, virtual gift cards, wholesale orders, or orders not placed on our website. Nor combined with other discounts or promotional codes. Points accumulated do not confer any legal rights on the holder. Charbonnel et Walker reserves the right to withdraw offers or amend the terms and conditions related to this offer at any time.
Points expire after 1 year. The number of points you have accumulated will be visible by logging into your account. Reminders will also be sent prior to expiry.
Loyalty Program Updates:
The Charbonnel et Walker Program may be suspended, modified, or terminated at any time with or without notice. Changes may include modifying the qualifications for Reward tiers, changing the Reward earnings, as well as restricting or terminating outstanding Rewards points. Charbonnel et Walker reserves the right to interpret Rewards Program rules and policies at its sole discretion.
How to Contact us
Charbonnel et Walker Ltd
Registered in England : 169938
Registered office: One, The Royal Arcade, 28 Old Bond Street, London, W1S 4BT