Changing and cancelling your order
We are sorry that in most circumstances, it is not possible to make changes to your order once you have placed it. If you would like to add products to your order, please place a new order for these items.
- For UK Customers
UK Delivery Information
If there is nobody present to receive your delivery, a card will be left for you.
All items leave our store in perfect condition, Charbonnel et Walker cannot be held responsible for damage sustained in transit.
Northern Ireland and the Channel Islands are UK.
Option 1: Free UK Shipping on all orders of £40 or above. Trackable and Signed For. (3-4 working days).
Option 2: Royal Mail Signed For. Trackable Service. (3-4 working days)
Option 3:Fedex Premium post- up to 15kg * Next Working Day / Trackable.
Orders placed after Mid-Day on a Friday or over the weekend will be sent out on the following Monday or if a Bank Holiday Weekend, as soon as possible from the following Tuesday.
Sending Gifts to Multiple Addresses
Our website allows you to send multiple gifts to multiple addresses, rather than having to enter each delivery as a separate order. Please note, our Free UK Delivery Offer with £40 spend is only available for one delivery to the UK and unavailable when sending multiple gifts to each address.
For urgent orders, please contact the Bond Street store on 0207 318 2075. Monday – Saturday 12 -5pm.
For EU Customers, duties and taxes have been calculated within the shipping costs. No extra duties or taxes should be added upon delivery to EU destinations. Please note, we are unable to Ship to Spain, delivery is suspended here for the time being. Order to EU destinations are sent by Fedex.
Shipping – 2 to 4 working days (trackable).
Shipping – 1 to 3 working days (trackable).
- From £20.00 (up to 2.5kgs)
- From £35.00 (2.5kgs – 5kgs)
- From £65.00 (5kg – 9kg)
Rest of the World
Shipping – 1 to 5 working days (trackable).
- From £30.00 (up to 1.5kgs)
- From £60.00 (1.5kg – 5kgs)
- From £110.00 (5kg – 9kg)
- Orders over 10kg please call our Old Bond Street store on 0207 318 2075 for information.
Middle East Customers
For customers placing orders to the Middle East, we advise our Cool Shipping Service to prevent your chocolates from melting.
الشرق الأوسط – خيارات الشحن: نظراً لدرجات الحرارة المرتفعة في بلدان الشرق الأوسط، لا يمكننا شحن أي شحنات إلا بواسطة خدمة شحن مُبرَّد لتجنب ذوبان الشوكولا.
وتبلغ تكلفة خدمة الشحن المُبرَّد 450 جنيهاً إسترلينياً.يرجى اختيار هذا الخيار عند إتمام عملية الشراء أو الاتصال بفريقنا على عنوان البريد الإلكتروني [email protected] ليتولى أحد أفراد فريقنا مساعدتكم في إتمام طلبكم. وبعد إرسال الطلب، احرصوا على التواجد في العنوان المحدد لاستلام الشحنة في موعد توصيلها لكي لا تذوب الشوكولا. شكراً لكم على تعاونكم!
في حالة الطلبات الكبيرة التي يزيد وزنها عن 5 كغ، تبلغ تكلفة خدمة الشحن المُبرَّد 900 جنيه إسترليني.
Due to the high temperatures across the Middle East we can only ship items with a Cool Shipping Service to prevent the chocolates melting. This Cool Shipping Service costs £450. Please select this option at check out or contact our team on [email protected] who will be able to assist with your order.
If a Cool Shipping service is not selected, please note our chocolates are sent in packaging that is not temperature controlled. Please be aware of this if shipping is required for a very hot climate. We would advise the Cool Shipping option is selected.
All shipping is subject to customs clearance.
We are unable to post out items to a PO box or a free post address.
Delivery Information Worldwide
We do not use Royal Mail for overseas deliveries.
Rest of World: For deliveries outside of the Middle East, we use a FedEx international priority service which is a fast, superior delivery service for you, enabling us to get your chocolates to you as quickly as possible.